Data Integrity Policy

Last Updated: February 2025

This Data Integrity Policy outlines the measures taken by Win Massive Impact Pvt. Ltd. to ensure the accuracy, security, and reliability of data stored, processed, and transmitted through our platform. By using our services, you acknowledge and agree to the terms outlined below.

1. Data Accuracy and Reliability

We are committed to maintaining the accuracy and reliability of all data processed within Win Massive Impact Pvt. Ltd., including AI-driven interactions, customer communications, and stored information. However, due to the use of third-party AI models, telephony providers, and integrations, we cannot guarantee that all data and AI-generated outputs will always be free from errors or misinterpretations.

Users are responsible for reviewing and verifying critical data, including but not limited to:

• AI-generated responses in customer interactions
• CRM records, automated follow-ups, and workflow actions
• Lead and customer contact details stored within the platform

Win Massive Impact Pvt. Ltd. will not be liable for any inaccuracies, miscommunications, or business losses arising from incorrect data or AI-driven outputs.

2. Third-Party Data Processing

Win Massive Impact Pvt. Ltd. relies on third-party service providers for processing, storage, and transmission of data. These include, but are not limited to, telephony and messaging providers, AI models, email services, and cloud storage. Our data flows through platforms such as:

• HighLevel Inc.
• Twilio
• Mailgun
• OpenAI
• Anthropic Claude AI
• Agentcentric AI
• ElevenLabs
• PlayHT
• Amazon Web Services (AWS), Google Cloud, and Microsoft Azure

While we take reasonable precautions to ensure data integrity, we do not control the internal processes of these providers. Users acknowledge that data processed through these third-party services is subject to their respective terms, privacy policies, and potential limitations.

3. Data Modifications and Updates

Users are responsible for maintaining accurate and up-to-date records within the platform. This includes:

• Keeping customer details, lead information, and CRM records current
• Verifying automated responses before using them in customer interactions
• Ensuring that any uploaded content, files, or external data sources are correct

Win Massive Impact Pvt. Ltd. reserves the right to modify, edit, or delete inaccurate or outdated information at its discretion to maintain system reliability.

4. Data Security and Protection

We implement industry-standard encryption and security protocols to prevent unauthorized data access, loss, or corruption. However, users are also responsible for safeguarding their account credentials and access permissions.

We are not responsible for:

• Data loss due to user error, accidental deletion, or system misconfiguration
• Security breaches resulting from weak passwords, unprotected API keys, or shared logins
• Data corruption due to third-party integrations, software conflicts, or external security threats

It is recommended that users maintain their own data backups where necessary to prevent disruptions.

5. AI-Generated Data and Integrity Limitations

Win Massive Impact Pvt. Ltd. leverages AI-driven technology for automating customer communication, scheduling, sales interactions, and follow-ups. While our AI is designed to provide accurate and context-aware responses, users acknowledge that AI-generated data is not infallible.

Limitations of AI-generated content include:

• Possible misinterpretations or inaccuracies in responses
• AI hallucinations (incorrect or fabricated information)
• Lack of legal, medical, or financial advisory capabilities

6. Data Retention and Storage

Win Massive Impact Pvt. Ltd. retains user data for as long as necessary to provide services, comply with legal requirements, and support operational improvements.

7. Compliance and Legal Indemnity

Users are responsible for ensuring that their data usage within Win Massive Impact Pvt. Ltd. complies with applicable laws, regulations, and industry standards. We do not assume responsibility for:

• Violations of data protection laws (e.g., GDPR, CCPA, HIPAA) resulting from improper user data handling
• Unauthorized transmission, sharing, or processing of sensitive customer data
• Legal disputes arising from AI-generated interactions, automated workflows, or third-party integrations

8. Policy Updates and Changes

This Data Integrity Policy is subject to periodic updates based on evolving regulations, security standards, and operational improvements. Users are responsible for reviewing the latest version of the policy, as continued use of the platform constitutes acceptance of any changes.

Contact Information

For inquiries or concerns regarding data accuracy, security, or integrity, please contact:

📧 [email protected] | [email protected]

📞 +1 307 202 5753 (USA) | 8100345567 (India)

Business Addresses

U.S. Address: 30 N Gould Street, Ste 4719, Sheridan, Wyoming, 82801

Indian Address: 450 S.N. Roy Road, 1st Floor, New Alipore, Kolkata, West Bengal 700038