Refund Policy for Win Massive Impact Pvt. Ltd.

At Win Massive Impact Pvt. Ltd., we are committed to delivering high-quality AI-driven automation, CRM, telephony, and workflow solutions to help businesses streamline their operations. By subscribing to and utilizing our services, users acknowledge and agree to our strict no-refund policy outlined below.

No Refunds on Any Fees Paid

All payments made to Win Massive Impact Pvt. Ltd., Automate My Biz LLC, and SEO ORB Digital Solutions, including but not limited to subscription fees, setup fees, service fees, consulting fees, AI usage fees, telephony credits, or any payments made to our partner service providers through our platform, are final and non-refundable under any circumstances.

This policy applies to:

• Monthly and annual subscription fees for Win Massive Impact Pvt. Ltd. and related services.
• One-time setup fees for account configuration, onboarding, and system integrations.
• Consulting, implementation, and training fees, whether delivered remotely or in person.
• Wallet-based or usage-based pricing, including payments for AI-generated responses, telephony services (calls, SMS), email automation, workflow executions, and third-party API usage.
• Upgrades, add-ons, and feature unlocks within Win Massive Impact Pvt. Ltd..

Payments to Third-Party Providers

Payments made to third-party providers through our platform are final and non-refundable. This includes, but is not limited to:

• HighLevel Inc. for CRM and marketing automation
• Twilio for telephony and SMS services
• Mailgun for email automation
• Zapier for workflow automation
• Agentcentric AI for AI-powered chat and voice automation
• OpenAI for large language model processing
• Anthropic’s Claude AI for AI-powered conversational processing
• ElevenLabs and PlayHT for AI-generated voice services
• Cloud hosting and data storage provided by Amazon Web Services (AWS), Google Cloud, and Microsoft Azure

No Refunds for Early Cancellations or Non-Usage

• If a user cancels their subscription before the end of the billing period, no pro-rata refunds or credits will be issued for the unused portion of the service.
• Non-usage of services does not qualify for a refund or credit. The responsibility to utilize the purchased services lies with the user.

Discretionary Exceptions

In rare and exceptional cases, Win Massive Impact Pvt. Ltd. may issue a refund at its sole discretion under extraordinary circumstances, such as:

• A technical failure or billing error that results in duplicate charges or an incorrect payment amount.
• A service unavailability issue that is proven to be due to Win Massive Impact Pvt. Ltd.’s direct system failure, preventing the customer from using the platform for an extended period (not applicable for third-party failures).

Any refund requests must be submitted in writing to [email protected] or [email protected] with a detailed explanation. Win Massive Impact Pvt. Ltd. reserves the exclusive right to approve or deny any refund requests.

No Chargeback or Dispute Policy

By subscribing to Win Massive Impact Pvt. Ltd. services, users expressly waive their right to initiate chargebacks or payment disputes with their financial institution or payment provider. Any unauthorized chargebacks will be considered a breach of this policy, and Win Massive Impact Pvt. Ltd. reserves the right to:

• Terminate the user’s access to all services immediately.
• Pursue legal action or collection efforts to recover the disputed funds.

Compliance with Third-Party Partner Refund Policies

Since Win Massive Impact Pvt. Ltd. integrates with various third-party providers, including AI and telephony services, users agree to be bound by the refund policies of these providers. Win Massive Impact Pvt. Ltd. has no obligation to issue refunds for services rendered by these external vendors.

Policy Updates and Acceptance

Win Massive Impact Pvt. Ltd. reserves the right to modify or update this refund policy at any time. Users acknowledge that continued use of the platform constitutes acceptance of the most current version of this policy.

By making a payment to Win Massive Impact Pvt. Ltd., you confirm that you understand and agree to this strict no-refund policy, and you waive any claims for refunds, chargebacks, or reversals except as outlined in the discretionary exceptions.