Data Policy

Last Updated: February 2025

This AI Workforce Data Policy outlines how Win Massive Impact Pvt. Ltd. ("Company," "we," "us," or "our") collects, processes, stores, shares, and protects data related to its AI Workforce solutions, including but not limited to AI-driven customer interactions, telephony services, messaging automation, CRM automation, and machine-learning-powered decision-making.

By using AI Workforce, you agree to the terms outlined in this Data Policy. If you do not agree with this Policy, you must refrain from using AI Workforce services.

Introduction

AI Workforce is a suite of AI-powered automation tools designed to enhance business operations through AI-driven communication, workflow automation, customer engagement, and predictive analytics.

Data We Collect

User-Provided Data

• Account Information: Name, email, phone number, business details, billing information.
• Customer Queries & Conversations: AI interactions via phone, SMS, email, chat, and WhatsApp.
• Uploaded Content: Any files, documents, or media shared with AI Workforce.

Automatically Collected Data

• Call Metadata: Duration, timestamps, caller ID, call recordings (if enabled).
• Message Logs: SMS/WhatsApp transcripts, email metadata.
• User Interaction Data: Click behavior, API requests, and system logs.
• Device & Network Information: IP addresses, browser type, operating system, access times.

AI-Processed Data

• Speech-to-text conversion for AI-powered call handling.
• AI-generated responses to customer inquiries.
• Sentiment analysis and customer behavior prediction.

How Data is Used

• Enable AI-driven voice, chat, and workflow automation.
• Improve AI-generated responses through continuous model refinement.
• Provide telephony services (call routing, SMS automation, call recordings).
• Enhance business intelligence and customer insights.
• Ensure security, fraud prevention, and service monitoring.

Data Sharing & Third-Party Integrations

Telephony & Messaging Providers

• Twilio (SMS, voice, WhatsApp)
• Mailgun (Email sending)
• Other regional telecom providers as needed

AI & NLP Processing Providers

• OpenAI (GPT models)
• Anthropic’s Claude AI
• Agentcentric AI
• Google, Microsoft, or Amazon AI models (where applicable)

Data Security & Compliance

Data Encryption

• All data is encrypted in transit (TLS 1.2/1.3) and at rest (AES-256 encryption).
• Voice recordings, chat logs, and AI-generated responses are encrypted.

Data Retention

• Call recordings, transcripts, and chat logs may be stored for up to 90 days (unless manually deleted or extended by the user).
• Billing & account records are retained for compliance and auditing.

AI Limitations & Disclaimers

AI Workforce uses machine learning models that generate responses automatically based on user inputs. As such:

• AI outputs may not always be accurate or legally binding.
• Users should not rely on AI for legally critical or medical/financial advice.
• AI does not verify customer claims, identity, or intent.

Data Compliance & User Rights

Depending on your jurisdiction, you may have the right to:

• Access & Download your stored data.
• Request Data Deletion (within regulatory limits).
• Restrict Processing of your personal data.
• File Complaints with data protection authorities.

For data requests, contact [email protected].

Governing Law & Dispute Resolution

This Data Policy is governed by the laws of India, and any disputes will be resolved in the courts of Kolkata, West Bengal, India.

Contact Information

For questions, concerns, or data-related requests, please contact:

📧 [email protected] | [email protected]

📞 +1 307 202 5753 (USA) | 8100345567 (India)

Business Addresses

U.S. Address: 30 N Gould Street, Ste 4719, Sheridan, Wyoming, 82801

Indian Address: 450 S.N. Roy Road, 1st Floor, New Alipore, Kolkata, West Bengal 700038